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Why Financial Literacy Courses Often Flunk

As April – National Financial Literacy Month – comes to a close, some may puzzle over why so many Americans struggle when it comes to managing their money. After all, there are countless programs available to help them free of charge.

Yet most of these efforts don’t produce long-term results. The evidence can be seen in the millions of people pursued by bill collectors, stuck in debt traps or mired in other avoidable situations each year. The reasons range from inadequate saving, overspending and abusing credit to simply living without a budget.

So what’s wrong with the nation’s approach to Fin Lit education and how can it be fixed? Critics fault established programs, where they exist, for taking an unemotional approach, skipping over the need for basic math skills and offering little reward for developing good habits. There isn’t a national policy on the issue, and more often than not it’s left to parents to help their kids learn money skills.

It’s a huge mistake that financial literacy isn’t taught in every school, experts say. The subject is required learning in just 17 states.

“Too often the hard lessons of financial literacy come from the school of hard knocks,” says Gary Alt, a certified financial planner in Monterey, California. “It would have been better to teach these lessons in the classroom years before so financial disaster could have been averted.”

Another challenge is a lack of math skills. Linda Sherry, director of national priorities for Consumer Action in Washington says studies show some people simply don’t know enough math to make good financial decisions.

Then there’s the tendency to leave emotions out of the conversation. Most financial education programs treat saving and spending as rational decisions, when they’re usually anything but.

“Money is very linked with emotional baggage,” Sherry says. “Money is so emotionally charged, from the time we are in grade school.”

Cultural bias

It doesn’t help that American culture obsesses over material goods, and people grow up feeling judged for their clothes or neighborhood, Sherry says. “There are so many pressures that work counter to making good financial decisions.”

When people do save, watching the amount slowly rise doesn’t provide much emotional kick. Prize-linked savings programs offer an answer and this year became legal at banks and credit unions nationwide. Started six years ago, these programs have helped participants in four states save at least $94 million.

Many financial literacy programs aren’t sufficiently tailored to specific communities, says Tara Alderete, director of education for ClearPoint Credit Counseling Solutions in Atlanta. People don’t always know how to apply what they learn, she says, and may not remember key lessons that aren’t relevant at the time.

Just a quarter of millennials correctly answered four or five financial literacy questions, and the average adult American couldn’t score 60% on such a quiz, according to Financial Industry Regulatory Authority research.

Financial education can be more effective, practitioners say.

“We have to change spending behaviors, and that starts with looking at how we view money and talking about it,” Alderete says. It’s important to understand how people feel about money and get them to recognize sometimes deep-seated emotions the subject can stir. She says it’s a big win to get a client to see the root cause of a negative behavior and change it.

Make it a game

Some researchers believe that using video game concepts and motifs can help young people gain lasting financial skills. Doorways to Dreams, a Boston nonprofit group that helped design prize-linked savings programs, has experimented with games to help children learn personal-finance skills in a fun way. But any lasting results haven’t been determined.

Video games have potential to help people learn better math and money management skills, Sherry says, particularly among those whose lack of math skills may impede smart financial decision making. She’s not alone.

“Video games have proven to be surprisingly effective at teaching many skills, including math and strategy,” Alt says. Others look to the burgeoning array of online and mobile apps designed to help users manage their money and finances. Millennials wedded to their smartphones can keep their bank and credit accounts literally at their fingertips, night and day.

“I think it’s a big miss if we don’t leverage technology,” Alderete says. ClearPoint uses online games offering prizes and savings matches to teach basic skills like budgeting.

People rarely seek to gain financial expertise until it’s actually needed, a tendency exploited by financial services providers that deliver quick answers to consumer questions. But a lasting solution may rely on a slower pace with lots of repetition.

Parental role

Moms and dads may shy from talking about money, but that can confuse kids.

Don’t be afraid to talk about money at the dinner table and let your kids see a snapshot of the household budget, Alderete suggests. If your child complains about not being able to buy something for $20, instead of just saying no, explain what other things $20 can be used for, and ask the kid to prioritize those items. Alderete says it’s vital to seize teachable moments with kids.

“The younger we teach children financial skills, the more second-nature it will become for them as they make important decisions throughout their lives,” says Alt in Monterey. Alderete agrees that it’s vital to seize teachable moments with kids.

While a disturbing number of Americans lack money smarts, the tide may turn as financial literacy programs adopt more effective methods.

Emily Starbuck Crone is a staff writer covering personal finance for NerdWallet. Follow her on Twitter @emstarbuck and on Google+.


Image via iStock.

 



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Why Financial Literacy Courses Often Flunk


As April – National Financial Literacy Month – comes to a close, some may puzzle over why so many Americans struggle when it comes to managing their money. After all, there are countless programs available to help them free of charge.

Yet most of these efforts don’t produce long-term results. The evidence can be seen in the millions of people pursued by bill collectors, stuck in debt traps or mired in other avoidable situations each year. The reasons range from inadequate saving, overspending and abusing credit to simply living without a budget.

So what’s wrong with the nation’s approach to Fin Lit education and how can it be fixed? Critics fault established programs, where they exist, for taking an unemotional approach, skipping over the need for basic math skills and offering little reward for developing good habits. There isn’t a national policy on the issue, and more often than not it’s left to parents to help their kids learn money skills.

It’s a huge mistake that financial literacy isn’t taught in every school, experts say. The subject is required learning in just 17 states.

“Too often the hard lessons of financial literacy come from the school of hard knocks,” says Gary Alt, a certified financial planner in Monterey, California. “It would have been better to teach these lessons in the classroom years before so financial disaster could have been averted.”

Another challenge is a lack of math skills. Linda Sherry, director of national priorities for Consumer Action in Washington says studies show some people simply don’t know enough math to make good financial decisions.

Then there’s the tendency to leave emotions out of the conversation. Most financial education programs treat saving and spending as rational decisions, when they’re usually anything but.

“Money is very linked with emotional baggage,” Sherry says. “Money is so emotionally charged, from the time we are in grade school.”

Cultural bias

It doesn’t help that American culture obsesses over material goods, and people grow up feeling judged for their clothes or neighborhood, Sherry says. “There are so many pressures that work counter to making good financial decisions.”

When people do save, watching the amount slowly rise doesn’t provide much emotional kick. Prize-linked savings programs offer an answer and this year became legal at banks and credit unions nationwide. Started six years ago, these programs have helped participants in four states save at least $94 million.

Many financial literacy programs aren’t sufficiently tailored to specific communities, says Tara Alderete, director of education for ClearPoint Credit Counseling Solutions in Atlanta. People don’t always know how to apply what they learn, she says, and may not remember key lessons that aren’t relevant at the time.

Just a quarter of millennials correctly answered four or five financial literacy questions, and the average adult American couldn’t score 60% on such a quiz, according to Financial Industry Regulatory Authority research.

Financial education can be more effective, practitioners say.

“We have to change spending behaviors, and that starts with looking at how we view money and talking about it,” Alderete says. It’s important to understand how people feel about money and get them to recognize sometimes deep-seated emotions the subject can stir. She says it’s a big win to get a client to see the root cause of a negative behavior and change it.

Make it a game

Some researchers believe that using video game concepts and motifs can help young people gain lasting financial skills. Doorways to Dreams, a Boston nonprofit group that helped design prize-linked savings programs, has experimented with games to help children learn personal-finance skills in a fun way. But any lasting results haven’t been determined.

Video games have potential to help people learn better math and money management skills, Sherry says, particularly among those whose lack of math skills may impede smart financial decision making. She’s not alone.

“Video games have proven to be surprisingly effective at teaching many skills, including math and strategy,” Alt says. Others look to the burgeoning array of online and mobile apps designed to help users manage their money and finances. Millennials wedded to their smartphones can keep their bank and credit accounts literally at their fingertips, night and day.

“I think it’s a big miss if we don’t leverage technology,” Alderete says. ClearPoint uses online games offering prizes and savings matches to teach basic skills like budgeting.

People rarely seek to gain financial expertise until it’s actually needed, a tendency exploited by financial services providers that deliver quick answers to consumer questions. But a lasting solution may rely on a slower pace with lots of repetition.

Parental role

Moms and dads may shy from talking about money, but that can confuse kids.

Don’t be afraid to talk about money at the dinner table and let your kids see a snapshot of the household budget, Alderete suggests. If your child complains about not being able to buy something for $20, instead of just saying no, explain what other things $20 can be used for, and ask the kid to prioritize those items. Alderete says it’s vital to seize teachable moments with kids.

“The younger we teach children financial skills, the more second-nature it will become for them as they make important decisions throughout their lives,” says Alt in Monterey. Alderete agrees that it’s vital to seize teachable moments with kids.

While a disturbing number of Americans lack money smarts, the tide may turn as financial literacy programs adopt more effective methods.

Emily Starbuck Crone is a staff writer covering personal finance for NerdWallet. Follow her on Twitter @emstarbuck and on Google+.


Image via iStock.

 



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Report: Uber Testing a Delivery Service

Need a diamond ring or stylish handbag right now? Just hail an Uber.

That could be an option in the near future if a report Wednesday from TechCrunch proves true.

The folks behind the popular ride-hailing app are quietly testing a massive delivery service that would let users get same-day delivery of items from participating retailers, the tech blog reported.

Neiman Marcus, Louis Vuitton, Tiffany’s, Cohen’s Fashion Optical and Hugo Boss are among more than 400 retailers either in talks or already testing the service with Uber, according to the report, which cites multiple unnamed sources.

TechCrunch said it has obtained training documents for drivers who are involved in the pilot program.

READ: How to get a high (or low) Uber passenger rating

The company already has a program called UberRUSH, which lets users in select areas send deliveries via the car service. Similar test programs feature deliveries of fresh produce and restaurant meals. But the system in the works would be far more expansive and work more directly with retailers, the blog said.

“Experimenting and finding new, creative ways for the Uber app to provide even greater value to our riders and driver partners is a way of life at Uber,” the company said in a statement to TechCrunch. “We have been piloting UberRUSH with multiple retailers for the last year.”

Drivers testing the program currently are using a separate app for deliveries from what appear to be primarily high-end retailers. But, ultimately, they’ll be able to take orders and pick up riders using the same Uber app.

Doug Gross is a staff writer covering personal finance for NerdWallet. Follow him on Twitter @doug_gross and on Google+.


Image via iStock.



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Americans Not Paying Bills on Time — and Why That’s Bad

Paying your bills on time can save you money. You’ll avoid late payment fees and penalty interest rates, and also maintain or build good credit, which can help you get approved for favorable loan terms.

Yet, many Americans — especially those in their 20s and early 30s —  struggle to get their bills paid on time, according to a recent study by the National Foundation for Credit Counseling. Here’s what you need to know about the importance of keeping up with your bills, as well as tips to make sure you don’t miss your due dates.

Many consumers are missing deadlines

Roughly 1 in 4 U.S. adults don’t always pay their bills on time, according to the NFCC’s 2015 Financial Literacy Survey, sponsored by NerdWallet. Among U.S. adults ages 18 to 34, just over half are paying their bills on time and have no accounts in collection.

It’s crucial to credit health to pay your bills on time and avoid having your accounts sold to collection agencies. These go hand in hand: If you’re paying your bills on time, none of them should go into collection.

Why it’s so important to pay your bills on time

Late payments can result in late fees, increased interest rates and a damaged credit score. Let’s dive into that last problem, which can affect your ability to obtain loans at the best possible rates and limit your options for years to come.

A good credit score is important for many reasons. While you may know that excellent credit can get you the most favorable terms on future loans, you might not realize that it can also get you approved for utilities and new cellphone plans, as well as affordable car insurance. It can also mean that you get approved for an apartment that you otherwise wouldn’t have gotten.

There are several different credit scoring models, but the most widely used are FICO scores, based on algorithms developed by the Fair Isaac Corp. Your FICO scores are made up of the following five factors:

  • Payment history (35%)
  • Amounts owed (30%)
  • Length of credit history (15%)
  • Types of credit in use (10%)
  • New credit (10%)

Payment history is the most important factor of your credit score, and having 100% on-time payments puts you in the best position to have a healthy credit score. While a payment made a day or two late probably won’t be reported to the credit bureaus, you should aim for on-time payments all the time. At the least, this will save you from late payment fees and penalty APRs.

How to deal if you’ve missed payments

If you’re struggling to make payments because you forget the due dates, consider setting up automatic payments or having email/text reminders sent to you a few days before your due date. If you lack the financial resources to make your payments on time, start by considering how you can earn more and spend less. If your financial situation is dire, check out our tips for getting help when you’re deep in debt.

When dealing with past late payments, it’s important to keep perspective. Even the worst financial mistakes will eventually fall off your credit report and stop hurting your credit score, provided you start making good credit decisions now.

What can I do now?

If you’ve had trouble with late payments in the past, the best time to start building your credit back up is now. Use our tips above to start paying bills on time. Create a debt payment plan to knock out your existing debt balances — which will give you fewer accounts to make payments on from month to month.

Perhaps most important, don’t beat yourself up for past mistakes. Not only will late payments fall off your credit report in around seven years, but over time they’ll likely affect your credit score less and less.

Erin El Issa is a staff writer covering personal finance for NerdWallet. Follow her on Twitter @Erin_Lindsay17 and on Google+.


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Q&A: Greater Dallas Hispanic Chamber Supports the Growth of Small Businesses

Edgar Sotelo owns Southwest Packaging Solutions, a small contract packaging company in Dallas. In 2012, his young company was in search of support to take the business to the next level.

“We did not have a good company structure, our training was lacking, we did not understand financials, and did not have a network strategy — in other words, we were just letting the business run itself,” says Sotelo.

That, said Sotelo, is when he joined the Greater Dallas Hispanic Chamber of Commerce, whose mission is to grow and support the Hispanic business community in North Texas. Sotelo said that in 2012 he took Interise’s StreetWise MBA program, a course for small business owners that’s sponsored by the GDHCC. Interise is a non-profit organization that aims to stimulate economic growth in lower income communities, and its course had a huge impact on the company’s operations and its growth, according to Sotelo.

“The program helped us develop an attainable business plan and gave us access to capital,” Sotelo says. “Since then, we have doubled our revenue, have systems in place, our corporate structure is more efficient, we are actively participating in networking events, many of them through the chamber. We have also developed some really good relationships that have benefited us in the personal and professional level.”

Silvana Rosero, president of Small Pond Video Productions, joined the GDHCC in 2012 and won a Quality and Excellence Award, which recognizes local businesses that have “exhibited innovation, community involvement and dedication,” according to the chamber’s website.

Greater Dallas Hispanic Chamber of Commerce

Silvana Rosero

“The chamber is a big advocate on behalf of our businesses — they make the connection between large opportunities around town and connect them to the membership, making sure we are included and we know about these opportunities,” she says.

NerdWallet recently spoke with chamber President Rick Ortiz to learn more about the region’s economy, some of the common challenges facing local business owners, how the chamber supports the advancement and economic growth of the Hispanic business community, and other useful local resources for businesses.

NerdWallet: Can you tell us about the Greater Dallas economy?

Ortiz: It’s been for the most part a strong economy. As a whole, it wasn’t as affected by some of the recent financial and economic challenges that the country as (a) whole has faced. And so we’ve had a pretty steady and strong local economy as a whole for the North Texas region.

We have a lot of companies, from across the country, that have been moving into the area.

Most recently, Toyota has made their big announcement and is in the process of getting everything moved here. State Farm is another. You’ve got many different companies that are moving into this area because of the local economy, business-friendly environment, there’s not a state income tax and there’s a lot of space. What you can pay for out here goes a long way versus some other parts of the country.

Can you tell us a little bit more about the Greater Dallas Hispanic Chamber of Commerce?

Last year we celebrated 75 years, so it was a big year for this organization. It started off as an organization in 1939 that was built on advocacy, at the time for the Mexican-American community, in what was then called “Little Mexico” here. For those business owners, they formed the organization really to help create opportunities for themselves and their families, and it grew into a membership-driven organization that continued to be advocacy-focused for members and started to chip into areas that were really helping generate new opportunities, through programs.

Rick Ortiz Greater Dallas Hispanic Chamber of Commerce

Rick Ortiz

We’ve got several programs that are economic-development programs, from the start-up phase and above. We have business assistance centers that are funded through (the Department of Housing and Urban Development) dollars and through our partnership with the city, so it’s a grant that comes through the City of Dallas and a contract that we have with the city. In this particular center, we work with start-ups in the Dallas community, and we work with the low- to moderate-income community.

Predominantly, it’s been Hispanics that have come through the GDHCC doors to come to the center, and we work with them on self-employment. It’s about creating businesses for them, working with them to start a business plan, understanding what it takes to start a business, but understanding that it is an option for those who feel like they don’t have one.

We’ve got another great program called Stars on the Rise that for 32 years has awarded scholarships to area scholars graduating from high school. We’ve awarded close to $30 million in scholarship dollars to area scholars since 1983. And those are just a couple of the programs we offer.

What are some of the main challenges Hispanic business owners face?

Finding ways to get more opportunities for Hispanic-owned and minority-owned businesses comes with the challenge that some of those businesses are not ready. That’s been a big challenge, for any business really, and that’s a realistic challenge; we don’t want them to go into something where they bite off more than they can chew, because it makes everybody look bad.

So, we work to build these capacity-building programs, from helping them get access to capital, or understanding a process, because that was one of the biggest challenges, too, in not knowing how to do business, getting them to understand how to actually bid for the work. You’d be surprised how many people didn’t understand that process. So, they couldn’t get in the door to be considered for the work. We had to work with them on that, and understanding how to keep the work, and continue to grow as a business.

Do you think financing is a big issue for small businesses, and where are local businesses turning for financing?

I can speak for our members: Financing is definitely a big issue, at the top of the list. Really, what has been successful is working with them to get to a point where they are bankable, and working with them to make sure they get to that point. From the lending side, we have banks that are partners that are involved, from JP Morgan Chase, to Wells Fargo, to Comerica and Bank of America.

But we also have certain lending restrictions that you have to meet, and sometimes we find that we work well too with some of the microlenders. We have PeopleFund here that is a very strong partner. We have The Lift Fund, which used to be Accion Texas. These are all microlenders that we work with that have a little more of relaxed criteria for small businesses. The amounts may be smaller, but you’d be surprised at how far these businesses can go with something that provides them that opportunity.

What are some other useful resources for small business owners in the area?

That’s a great question, because I think part of our overall strategy is collaborating and community partnerships with those that complement what we offer.

For instance, certification councils like the Dallas-Fort Worth Minority Supplier Development Council provides the Minority Business Enterprise Certification. Many of the private sector companies that are partners and that do business with these suppliers that are members, they will look for that certification. So we encourage our members who qualify for that, to go through that process, because that’s another opportunity for them.

Same thing with the Women’s Business Council. They offer the Women’s Business Enterprise certification that works for the private sector, and to some extent, the public sector. So those are opportunities where we work with our members to make sure they are giving themselves every opportunity.

If you could give one piece of advice to small business owners, what would it be?

What I always tell our members that are new here is to use the chamber as a resource, as an extension to your company, because they can’t do everything, especially the smaller ones. It’s like a company — a large corporation has different departments that do different things, whether it’s marketing or human resources.

Small businesses many times do not have that luxury, and you have a small business owner that is wearing many hats at one time. So what we offer through our economic development program is an extension to that, so you’re not up at 3 a.m. trying to understand what the (Small Business Administration) requires, or different things that are not easy to understand. Use the membership to your advantage, because we’re really here to serve as a resource. 

Is there anything else you want to add?

We have programs that are a little more industry specific, too. We have two programs, one that was launched a couple of years ago, called the Executive Entrepreneur Program, that is for more established businesses. We’re launching a loan readiness program this summer. That is a big program that will help businesses become bankable. 

For more information about how to start and run a business, visit NerdWallet’s Small Business Guide. For free, personalized answers to questions about starting and financing your business, visit the Small Business section of NerdWallet’s Ask an Advisor page.

Steve Nicastro is a staff writer covering personal finance for NerdWallet. Follow him on Twitter@StevenNicastro and on Google+.


Main photo and portrait of Silvana Rosero courtesy of Small Pond Video Productions.
Photo of Rick Ortiz courtesy of Greater Dallas Hispanic Chamber of Commerce.



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Regions Bank Fined $7.5 Million for Illegal Overdraft Fees

Regions Bank has been fined $7.5 million for what federal regulators say were illegal overdraft protection fees it charged customers without first asking whether they wanted the potentially pricey service.

Hundreds of thousands of customers paid more than $49 million in what the federal Consumer Finance Protection Bureau called illegal fees to Regions, which is one of the nation’s biggest banks with more than 1,700 branch locations.

“We take the issue of overdraft fees very seriously and will be vigilant about making sure that consumers receive the protections they deserve,” CFPB director Richard Cordray said Tuesday in a written statement.

Regions also charged overdraft and insufficient funds fees on its deposit-advance product, despite saying that it would not do so, according to the bureau.

According to the bureau, Regions Bank charged overdraft fees of up to $36. Patrons who had both checking and savings accounts would have those accounts linked and, without prior approval, the bank would transfer fees from savings to checking to cover overdrafts, charging a fee for doing so.

Once considered an occasional helper, overdraft protection has become a big money-maker for banks in recent years with the rise of frequent debit card usage. Instead of attempting to use a card once on an overdrawn account and being denied — paying a single insufficient funds fee — card users now can rack up one overdraft fee after another by continuing to use a card for an account they don’t realize is overdrawn.

In 2010, federal rules took effect that prohibited banks and credit unions from charging overdraft fees on ATM and one-time debit card transactions unless consumers had opted-in for that service. If consumers don’t opt-in, banks may decline the transaction, but not charge a fee.

Regions Bank already has begun refunding the roughly $49 million, according to the bureau. The company also says it no longer offers Ready Advance, its deposit advance product.

“After discovering that a small subset of customers had been charged fees in error, we reported it to the CFPB and began refunding the fees,” Regions Bank spokeswoman Evelyn Mitchell said in an email statement. “We believe the vast majority of the refunds have been completed and we have made changes to our internal systems to resolve these matters.”

The bureau said the bank could have faced a stiffer fine than the $7.5 million, but that it was given credit for reimbursing customers and self-reporting the issues once they were brought to the attention of senior management.

Tuesday’s announcement marked the first time the Consumer Finance Protection Bureau has taken action against a bank since a new law in 2010 gave the bureau the legal authority to sanction banks that engage in unfair, deceptive or abusive practices.

Doug Gross is a staff writer covering personal finance for NerdWallet. Follow him on Twitter @doug_gross and on Google+.


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How to Find Temporary Housing in San Francisco

You’ve lined up a new job, booked your flight and packed your suitcases, and you’re ready to move to the city of your dreams. But what if you still haven’t landed that perfect first apartment in San Francisco? Your employer might have included temporary housing as part of a relocation package, if you got one. If not, consider finding a short-term place to crash while you search for a long-term home.

A good place to start is with word-of-mouth, or on social media: Maybe a friend or fellow alumnus who lives in San Francisco needs a short-term roommate. Craigslist’s “sublets/temporary” listings are another old favorite, and don’t forget to check posts in the “rooms & shares” section, too. Even though it’s usually for longer-term renters, people who post there might be willing to take on a roommate for a month or two.

Airbnb

Newer on the scene than Craigslist, but already a favorite among globetrotters, Airbnb is also a good option for people on the hunt for short-term rentals in their home cities. You’ll get the chance to live like a San Franciscan as you settle into your new life. And if you stay in a shared apartment, you might also meet people to explore the city with.

Airbnb users can rent rooms or entire apartments for a period of weeks or months, if the owner of the apartment (or host, in Airbnb-speak) is open to it. When you search for available places on the website, keep an eye out for weekly or monthly costs listed in the “Prices” section of an apartment’s profile.

Vacation rentals

Beyond Airbnb, there are plenty of other websites for new residents looking for homey accommodations instead of traditional hotels. HomeAway and VRBO (Vacation Rentals by Owner) are popular, and you can use Tripping.com to search listings from multiple vacation rental sites, the way Kayak works for airlines. HomeAway lets you send a message to the host before officially requesting to book, so you can check if your length of stay fits with the homeowner’s schedule.

As is true with any online service, take care not to share personal information, like your credit card or Social Security number, before communicating with the host directly. You might not be able to view the apartment in person before you get to San Francisco, but it’s a good idea to verify that you’ll get what you paid for once you arrive.

Student and corporate housing

Open to more of a hotel feel? Check out corporate or student housing. San Francisco is a major business destination, so there are lots of places for out-of-towners to stay if they’re working in the city for longer than a few nights. Similar options exist for interns and students spending a semester in San Francisco.

Companies like Latitude 48 Housing Services lease private or shared rooms in apartment buildings and townhouses, with utilities and furnishings included. You’ll pay $550 a month for a bed in a shared room at the company’s 1080 Folsom St. building in the centrally located South of Market neighborhood, and a private room there costs $1,150. The average rent for a one-bedroom apartment in the same neighborhood is $3,359 a month, according to an August 2014 study by Priceonomics.

Extended-stay hotels like Execustay and Extended Stay America offer more traditional hotel rooms at weekly rates. Their rooms often include full kitchens, and you can generally snag one in San Francisco for under $200 a night.

Communal living spaces

If you’re heading to San Francisco to work in tech — or you’re interested in learning more about it — look into tech-savvy communes. Companies like Campus run properties where like-minded San Franciscans live communally, without some of the inconveniences of roommate living. Campus screens applicants, provides all kitchen and household supplies and makes sure the house is cleaned each week.

The commitment is month-to-month, so you’re not locked in to a lease, and you have the option to stay only until you find a permanent place. Rooms can range from $1,070 for a 105-square-foot room in a shared house in Bernal Heights to $3,010 for a bigger, top-floor room in a house in Diamond Heights. In Campus’ case, only the common areas are furnished, so you could be on the hook for bedroom furniture. And there’s a pretty extensive application process, including an open house to meet your potential roommates, so it’s a more labor-intensive way to find temporary housing in San Francisco.

What’s next?

Think about how important it is for you to meet new people while you’re living in a temporary place. Communal living or a shared room from Craigslist or Airbnb can be good choices if you want to make friends in your new city. Otherwise, a short-term rental in a one-bedroom vacation home or in corporate housing will do the trick. Once you have a place to crash, you’ll be on your way to finding a long-term space to call home.

Brianna McGurran is a staff writer covering education and life after college for NerdWallet. Follow her on Twitter.


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Pop Quiz: Test Your Knowledge of Personal Finance

Many people would rather go to a dentist than dive into a review of their personal finances. But learning some simple financial concepts can save you a lot of money — and this quick quiz may teach you some things that you didn’t know.



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What You Need to Know About Owning a Car in San Francisco

Once you decide to make the big move to San Francisco, it’s time to figure out what you’ll bring with you. A car is one of the biggest and priciest items that might accompany you on your adventure. A set of wheels means freedom and a potentially shorter commute, but it could also mean steeper monthly costs — and the headaches of maneuvering it around a crowded city.

So, do you need a car in San Francisco?

Owning a car in San Francisco is great for:

Getting your weekend warrior on

One of the big draws of living in San Francisco is the number of great local getaways. The breathtaking redwoods of Muir Woods are just 20 minutes from the Golden Gate Bridge. Stinson Beach, just past the woods on scenic Highway 1, is another easy day trip. Drive an hour farther north and you’re wine tasting in Napa Valley. Or head 90 minutes south of the city to check out the laid-back, beachy college town of Santa Cruz.

There’s plenty to do in San Francisco, but your weekend trip options will multiply if you own a car.

Living free of BART constraints

San Francisco is full of public transportation options. The MUNI system includes buses, streetcars and San Francisco’s famous cable cars; the Bay Area Rapid Transit (BART) subway system runs through the city and connects San Francisco with cities east across the bay and south, on the Peninsula. The commuter rail, Caltrain, also runs south to Palo Alto and San Jose.

While public transportation will get you to and from work, it’s not ideal for late nights or weekends. The last trains leave the San Francisco Caltrain and BART stations a little after midnight every day, and most buses stop running between midnight and 1 a.m. That schedule can be especially trying if you live in Oakland or Berkeley, where it’s expensive to take cabs late at night.

Having a car in San Francisco will free you from relying on public transportation — but remember to designate a driver if you’re out partying.

Owning a car in San Francisco isn’t so great for:

Keeping costs down

A car might be useful in San Francisco, but it can also be expensive.

“I personally don’t see that many problems with it, other than the negatives of having a car anywhere — which is just that it costs money,” says Eric Temkin, 20, who grew up in the Outer Richmond neighborhood of San Francisco and is now a student at the University of California, Santa Barbara.

There’s the cost of the car itself to consider if you don’t already own one, plus gas, repairs, insurance and routine maintenance. It costs an average of $8,876 a year to drive a sedan like a Honda Civic or a Toyota Camry, according to a May 2014 study by travel organization AAA. Car insurance in San Francisco alone ranges from $1,260 a year to $2,856 a year for a 22-year-old, according to NerdWallet’s car insurance comparison tool.

Make sure these potential costs fit your budget, taking into account how much you pay for rent, utility bills and student loan payments. There are also plenty of ways to lower the cost of owning a car.

Take advantage of your warranty to get free repairs and search online for coupons before getting a routine checkup at a repair shop. Do your research and compare car insurance rates before you buy. If you don’t plan on driving all that much, consider pay-as-you-drive or per-mile car insurance, like Metromile.

Avoiding parking nightmares

San Francisco is the third-worst city to find parking behind Chicago and nearby Oakland, NerdWallet found in a 2014 study. Time limits, street sweeping and tow-away zones during commute hours all make parking one of the biggest headaches of owning a car in San Francisco.

Steer clear of tickets by reading up on San Francisco’s parking laws. Apps like BestParking can help you find the cheapest rates for parking lots and garages. If you live in certain neighborhoods, you can get a residential street parking permit for $110 a year, which means you can park in one spot for up to 72 hours no matter what the posted time limit is.

Some apartment complexes also include an optional parking spot as part of residents’ monthly rent, but it can get pricey. A spot check of available options in San Francisco showed prices ranging from $225 to $400 a month for an assigned space.

What’s next?

If you decide to drive your own car in San Francisco, consider saving a certain amount each month for a rainy-day fund, which could help pay for unforeseen auto repairs in the future.

Planning to go car-less? Lyft and Uber are many residents’ go-to for cabs when public transportation won’t cut it. For errands or trips around town, use a car-sharing program like ZipCar, City CarShare or Getaround. Whether you decide to use your own wheels or not, you’ll find plenty of ways to get around San Francisco and make the most of your new city.

Brianna McGurran is a staff writer covering education and life after college for NerdWallet. Follow her on Twitter.


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Best Buy Joins the Apple Pay Movement

Add Best Buy to the list of retailers helping Apple Pay become the first mobile-payments system to catch on at cash registers in the United States.

The electronics retailer, with more than 1,400 stores in the United States and 200 more in Canada and Mexico, has announced that Apple’s card-free payment tool is now accepted on the Best Buy mobile app.

All U.S. brick-and-mortar Best Buys will begin accepting Apple Pay later this year.

“Today’s consumers have many different ways to spend their money and we want to give our customers as many options as possible in how they pay for goods and services at Best Buy,” the company said in a news release.

Looking to keep up with the wave of competition from online retailers, Best Buy plans to open a technology-innovation office in Seattle this summer “and will continue to implement new tools to enhance the customer experience in this important growth area,” the company said.

In addition to enabling one-touch payments through retailers’ apps, Apple Pay uses near-field communication technology, which lets users pay by simply waving their iPhone, iPad or Apple Watch near a sensor on a cash register outfitted to use the system.

With the announcement, Best Buy joins other major retailers like Bloomingdale’s, Disney, Macy’s, McDonald’s, Whole Foods and Walgreen’s. Companies that also plan to add Apple Pay support include Carmike Cinemas, Marriott, Regal Cinemas and T-Mobile, according to Apple’s website.

On Monday, Discover announced that its cards will begin working with Apple Pay this fall. Discover joins MasterCard, Visa and American Express in becoming Apple Pay-capable, meaning that all four of the major credit card networks in the United States will accept Apple’s payment system.

Launched in October, Apple Pay has an estimated 12 million-plus users — although nearly half tell researchers they’ve only used Apple Pay once, and many have encountered some difficulties finding places where it is accepted.

Growing pains aside, the adoption rate is impressive in the United States, where cardless payments systems have thus far failed to catch on at the same rate they have in parts of Asia and in other countries.

Google, which pushed into the space first, with limited success, with Google Wallet, reportedly is working on a new response to Apple’s success called Android Pay.

Doug Gross is a staff writer covering personal finance for NerdWallet. Follow him on Twitter @doug_gross and on Google+.


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Amazon Launching New Business-Sales Site

Small business owners will be getting a new outlet to buy supplies online, courtesy of Amazon.

Amazon Business, a shopping site tailored to business owners, is set to roll out next month, according to a Wall Street Journal report.

The site will require a business license to use and will replace the existing Amazon Supply in mid-May, a company vice president, Prentis Wilson, told the Journal.

Amazon Business will specialize in the type of equipment most businesses now turn to catalogues or specialty sites to purchase. But, according to the report, it also will offer items like business supplies and computer accessories at discounted rates.

The Journal quoted two examples: a Belkin iPad air case for $23.81, compared with $29.81 on Amazon.com, and a Fellowes adjustable keyboard tray at $191.43, compared to $209.82.

Wilson said the site will feature “hundreds of millions” of items. Among them will be business-specific and industrial pieces that may not generate much interest on Amazon’s main shopping site.

In other ways, the Journal reported, Amazon Business will behave much like Amazon itself. Members of Amazon Prime still will receive free two-day shipping on items from the site.

The site will be initially available only in the United States, Wilson told the paper.

Doug Gross is a staff writer covering personal finance for NerdWallet. Follow him on Twitter @doug_gross and on Google+.


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Time is Money: Why the Gender Time Gap Matters in America

It’s been called the “chore gap” — the difference in the way men and women apply that most finite of resources, time, to household work. The data show that the gap is real, and NerdWallet wanted to learn how it plays out across income groups.

We analyzed over 62 million data points from the Bureau of Labor Statistics’ American Time Use Survey and discovered stark differences, across all income groups, in how women and men use their time. This finding has implications for financial security and quality of life.

After all, time is money.

Key findings

Income matters, but less than you might think. Compared with men at the same income level, women in higher income brackets spend less time than women with lower incomes doing food preparation and cleaning. However, women in the top 20% of earners still spend 137.6% more time cleaning and 78.5% more time preparing food than men in the same income bracket. For women, that means 30.9 minutes daily on cleaning (vs. 13.0 minutes for men) and 29.2 minutes daily preparing food (vs. 16.3 minutes for men).

We aren’t that progressive and it could be costly. The average American still follows traditional gender roles. Men with jobs spend 115.8% more time on yard work compared with working women, who devote 168.6% more of their time to cleaning up the kitchen. Allowing tradition to dictate how we allocate chores and time could be leading to inefficient allocations of labor and costing the U.S. economy.

Weekends, the great equalizer? During the week, women spend, on average, 199.7% more of their time caring for children than their male counterparts. The difference drops to 125.5% on the weekends, not the equal share that might be expected when 9-to-5 schedules are out of the picture. Similar patterns hold for time spent on cleaning, laundry, food preparation and grocery shopping.

 

Time is Money: Why the Gender Time Gap Matters in America

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Time and opportunity cost

We talk about gross domestic product as a measure of a nation’s economic activity, but economists have increasingly recognized that this overlooks the unpaid labor that makes a society function. Attempts to measure this “non-market household production” in dollars show that it would have added as much as 26% to nominal GDP in 2010, although the amount of this kind of work has been declining as more women enter the workforce.

However, traditional divisions of household labor seem to hold sway even for working women. To understand the potential financial impacts of men and women spending their time in different ways, the economic notion of “opportunity cost” is instructive. When faced with a choice, the opportunity cost is equal to the value of the other option. For example, if we spend time doing laundry, say for an hour, we give up working for a wage for that hour. In this way, the opportunity cost of doing our laundry is an hour’s salary.

To illustrate these opportunity costs, it helps to put the time spent on household work in dollar terms. In NerdWallet’s analysis, women in the top 20% of earners make an average $38.72 an hour. At that rate, the time these women spend on “inside cleaning” is equal to $139.60 a week, and the time spent on “food and drink prep” is worth $131.89 each week. The idea of opportunity cost helps us value our time, making it easy to see why spending more time on household chores has an impact on our ability to earn. When women spend more time on chores than their male counterparts, they are missing out on potential earnings.

But no one can work all the time — and there will always be housework. Does opportunity cost come into play? Indeed it should, as women can choose to delegate housework to paid providers and instead spend their time either earning money or enjoying leisure activities. The numbers indicate that may be happening, as the amount of time women spend on household work declines when income rises.

Where our time goes

For high-income Americans, the top 20% of earners surveyed, here’s how time is used differently by women and men:

Activity Minutes per day for women Cost per day for women Minutes per day for men Cost per day for men % that women do more of this activity
Laundry 15.29 $9.87 4.86 $3.01 214.30%
Telephone to and from family 3.21 $2.07 1.18 $0.73 172.85%
Inside cleaning 30.90 $19.94 13.00 $8.05 137.67%
Kitchen and food clean up 8.40 $5.42 3.94 $2.44 113.08%
Food and drink prep 29.20 $18.84 16.36 $10.13 78.48%
Grocery shopping 9.27 $5.98 5.33 $3.30 74.04%
Shopping 23.94 $15.45 15.69 $9.71 52.60%
Care for children in the house 17.41 $11.24 11.43 $7.08 52.33%
Grooming 48.53 $31.32 33.89 $20.98 43.18%
Reading for personal interest 24.82 $16.02 18.08 $11.19 37.30%
Household and personal organization and planning 8.45 $5.46 6.28 $3.89 34.64%
Homework help 2.74 $1.77 2.09 $1.30 30.97%
Socializing and communicating 35.06 $22.62 32.24 $19.96 8.72%
Sleep 496.97 $320.72 487.28 $301.69 1.99%
Attending or hosting parties 7.72 $4.98 7.59 $4.70 1.74%
Eating and drinking 70.34 $45.39 76.39 $47.30 -7.93%
Financial management 2.85 $1.84 3.17 $1.96 -10.09%
Relaxing and thinking 9.05 $5.84 10.22 $6.33 -11.44%
Playing games 4.78 $3.09 6.06 $3.75 -21.05%
TV and movies 98.75 $63.73 130.28 $80.66 -24.20%
Tobacco and drug use 0.11 $0.07 0.15 $0.09 -30.23%
Sports and recreation 16.77 $10.83 24.39 $15.10 -31.22%
Computer for leisure 6.92 $4.46 10.51 $6.50 -34.17%
Yard work 7.89 $5.09 18.02 $11.16 -56.24%
Interior arrangement, decoration and repair 3.59 $2.32 8.29 $5.13 -56.69%

 

For middle-income Americans, the middle 20% of earners surveyed, here’s how time is used differently by women and men:

Activity Minutes per day for women Cost per day for women Minutes per day for men Cost per day for men % that women do more of this activity
Laundry 19.30 $5.34 5.62 $1.45 243.26%
Kitchen and food clean up 8.85 $2.45 2.84 $0.73 211.82%
Inside cleaning 31.26 $8.64 12.73 $3.28 145.64%
Telephone to and from family 2.75 $0.76 1.13 $0.29 143.13%
Homework help 2.69 $0.74 1.11 $0.29 142.07%
Care for children in the house 15.04 $4.16 7.07 $1.82 112.66%
Food and drink prep 27.45 $7.59 15.41 $3.97 78.18%
Reading for personal interest 17.89 $4.95 10.48 $2.70 70.78%
Grocery shopping 8.22 $2.27 4.82 $1.24 70.65%
Financial management 1.78 $0.49 1.08 $0.28 64.55%
Grooming 50.54 $13.97 34.04 $8.77 48.47%
Shopping 22.10 $6.11 15.06 $3.88 46.76%
Household and personal organization and planning 6.30 $1.74 4.47 $1.15 41.01%
Attending or hosting parties 7.05 $1.95 5.66 $1.46 24.48%
Socializing and communicating 39.11 $10.81 37.54 $9.68 4.18%
Sleep 510.91 $141.26 504.85 $130.12 1.20%
Tobacco and drug use 0.46 $0.13 0.48 $0.12 -5.35%
Eating and drinking 62.96 $17.41 67.32 $17.35 -6.48%
Interior arrangement, decoration and repair 3.83 $1.06 4.62 $1.19 -17.03%
Computer for leisure 6.61 $1.83 8.73 $2.25 -24.33%
TV and movies 120.14 $33.22 164.01 $42.27 -26.75%
Relaxing and thinking 11.42 $3.16 16.13 $4.16 -29.17%
Playing games 5.44 $1.50 8.82 $2.27 -38.34%
Sports and recreation 10.82 $2.99 19.42 $5.00 -44.29%
Yard work 7.08 $1.96 15.18 $3.91 -53.37%

 

For low-income Americans, the bottom 20% of earners surveyed, here’s how time is used differently by women and men:

Activity Minutes per day for women Cost per day for women Minutes per day for men Cost per day for men % that women do more of this activity
Care for children in the house 15.80 $2.11 2.48 $0.31 536.26%
Kitchen and food clean up 9.60 $1.28 2.13 $0.27 349.81%
Homework help 2.61 $0.35 0.59 $0.07 339.06%
Laundry 16.79 $2.24 4.08 $0.51 311.86%
Telephone to and from family 2.84 $0.38 0.86 $0.11 231.51%
Inside cleaning 33.81 $4.51 10.81 $1.34 212.72%
Food and drink prep 31.68 $4.22 10.56 $1.31 200.02%
Grocery shopping 7.79 $1.04 3.88 $0.48 100.53%
Financial management 1.53 $0.20 0.86 $0.11 79.24%
Shopping 20.22 $2.69 12.31 $1.53 64.29%
Household, personal organization and planning 6.12 $0.82 3.87 $0.48 58.34%
Attending or hosting parties 6.62 $0.88 4.48 $0.56 47.65%
Grooming 49.24 $6.56 34.64 $4.30 42.14%
Reading for personal interest 16.09 $2.14 12.77 $1.59 26.02%
Socializing and communicating 45.22 $6.03 41.39 $5.14 9.25%
Eating and drinking 59.49 $7.93 60.27 $7.49 -1.29%
Sleep 528.96 $70.49 538.48 $66.88 -1.77%
Relaxing and thinking 14.85 $1.98 16.69 $2.07 -11.01%
Interior arrangement, decoration and repair 2.55 $0.34 3.03 $0.38 -15.82%
TV and movies 135.02 $17.99 169.13 $21.01 -20.17%
Tobacco and drug use 0.47 $0.06 0.69 $0.09 -32.01%
Yard work 6.28 $0.84 10.27 $1.28 -38.82%
Computer for leisure 7.13 $0.95 11.96 $1.49 -40.41%
Sports and recreation 11.35 $1.51 25.58 $3.18 -55.62%
Playing games 7.19 $0.96 21.35 $2.65 -66.34%

 

Methodology

The Bureau of Labor Statistics sponsors the American Time Use Survey, which since January 2003 has collected responses from over 130,000 people on how they use their time. The study asks Americans to account for all of their time in a single day, including sleep, work and personal activities. Using this detailed data from 2003 to 2012, NerdWallet sought to understand differences between how women and men use their time.

We organized the data into subsets that included day, employment status, labor force status and income bracket. The groups were divided by gender, and a new data frame was created with the mean of each newly created group’s weekly income and time spent per day on all activities recorded by the survey. Next, we compared the average time spent on a particular activity between groups, ultimately finding the percentage change between women and men who shared other characteristics, such as employment status and income.

To determine the cost to a particular group for time spent on an activity, the mean income of the group was divided by the group’s mean hours worked to produce a mean hourly wage. Then, the hourly wage was multiplied by the number of hours spent on a given activity to assess the cost of performing the activity.

It is important to note that while we can say the average woman spends more time on a given activity than men who were surveyed, we cannot make the connection that being female is the cause of the differences in time allocation. There likely are variables that aren’t included that are correlated with being female that amplify or minimize the effect of gender on time use.

We assume all utility, both positive and negative, a group might gain from an activity. This assumption is made to place a monetary cost on activities. Given that the goal of this study is to compare women and men, this assumption is stronger if we also assume that women and men get the same utility from a given activity.


Infographic by Dora Pintek.

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Government-Backed Loans Help Homebuyers

If you’re having trouble finding a home loan, there’s one resource you might not have considered: government agencies. Although not lenders themselves, a few agencies guarantee home loans for people who may not have the best credit scores or can’t afford high down payments. You may be eligible depending on income, military service or where you live, but these loans are not for everybody. Here’s an overview of three big government-backed home loan programs.

Federal Housing Administration loans

An FHA loan, as it’s called, can help homebuyers who don’t have enough money for a big down payment or other costs. Your income doesn’t have to be low to qualify, but you do need to meet certain requirements, including the ability to make monthly payments.

There is a catch, though: Most FHA loans require you to pay for mortgage insurance, which protects the lender in case you default. Typically you pay an upfront premium of 1.75% of the loan amount and an annual premium broken down into monthly installments. The annual premium varies, but for loans longer than 15 years, you can pay between 0.80% to 0.85% of your starting loan amount. Loans bigger than $625,500 can require premiums as high as 1.05%.

Despite the extra cost, prospective homeowners may find an FHA loan appealing if they can’t get a conventional loan. You can be approved for an FHA loan with a credit score of at least 500, and if yours is 580 or higher, your down payment may be as low as 3.5%. You can also roll some closing costs into the mortgage to lower your upfront expenses further.

Veterans Affairs loans

VA loans, insured by the Department of Veterans Affairs, provide military-affiliated families, including active service members, veterans and some widowed spouses, with favorable loan terms. They don’t require you to pay mortgage insurance, and in most cases, you can avoid a down payment as well. The VA also limits the closing costs that lenders can charge and lets you roll some of them into the mortgage itself. But these loans, except in certain cases, have a one-time fee at closing, which helps fund the program.

Because the VA backs the loan, lenders can justify approving mortgages to eligible homebuyers at competitive rates and lower costs than those buyers would otherwise get due to limited or below-average credit histories.

U.S. Department of Agriculture loans

These loans aim to help low- and middle-income families purchase homes in eligible rural communities, which the USDA defines on its website. Income eligibility also varies by location. Similar to VA loans, these mortgages generally don’t require down payments. Plus, borrowers can use the money to cover repairs, property taxes and other costs beyond the purchase price. These loans require an upfront mortgage insurance premium of 2% of the price, but the monthly premium is lower than that of FHA loans.

As you consider ways to finance your future home, a government-backed loan might be a good deal if you qualify for one. With their more buyer-friendly requirements and lower down payments, these loans might be easier to get than a conventional mortgage, so be sure to ask your lender if an FHA, VA or USDA loan can work for you.

 



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Active on Twitter? Kabbage just might lend you more cash

Online lender Kabbage offers small businesses short-term lines of credit. Borrowers apply with a quick online application and by linking their business checking or PayPal account to Kabbage. Businesses can choose to give Kabbage access to additional accounts including Etsy, Square, QuickBooks, Xero and eBay. Kabbage makes a lending decision based on data from those accounts and says the more information borrowers give, the more money they’ll likely get. Within minutes of applying, borrowers can obtain a line of credit up to $100,000 that they can tap when they need to fill cash-flow gaps, meet payroll or purchase new equipment.

Kabbage co-founder Kathryn PetraliaKabbage started in 2009 and is one of dozens of new alternative lenders offering capital to small businesses that don’t qualify for traditional small-business loans. (Others include OnDeck, Lending Club and Prosper.) Online lenders charge higher interest rates than banks because they’re willing to work with riskier borrowers. If borrowers can qualify for a small-business loan from a bank, they should choose that option instead of a high-interest online loan.

But online lenders can provide businesses with a “quick bridge” of capital while they invest in expansion, says Charles Green, managing director of the Small Business Finance Institute and author of “Banker’s Guide to New Small Business Finance.” For example, a restaurant could use capital from an online lender to fund a new outdoor seating area. The additional seating would likely lead to increased revenue, allowing the restaurant to pay off the loan and still turn a profit in the long run. Green advises business owners to have a strong understanding of their financials before turning to an online lender.

“They need to understand the cash flow cycle of the business so they’re not living hand to mouth forever,” Green tells NerdWallet.

On the whole, small businesses have been relatively slow to consider online lenders a funding option. Only 23% of small businesses have used an alternative lender, while more than 70% have sought more traditional financing options, according to a February 2015 survey by Manta, a business directory with forums and promotional tools to help businesses get found online. The survey asked 1,287 small-business owners who were Manta members questions about their funding options.

“A lot of people are confused about what alternative lending is,” Manta Chief Executive Officer John Swanciger tells Nerdwallet. “I actually think it’s going to take those lenders reaching out and educating small-business owners.”

To help shed light on how online lenders operate, NerdWallet talked with Kabbage’s co-founder and head of operations, Kathryn Petralia, about how Kabbage lines of credit work and how small-business owners should use them.

NerdWallet: How does Kabbage use data to underwrite loans?

Petralia: Our objective is to take advantage of lots of different data that we collect that may not seem meaningful on its surface but actually turns out to be meaningful in practice. For example, what type of computer are you using to access our site? Are you on a mobile device? If so, what type of mobile device, and what time of day are you accessing the site? All kinds of interesting things like that, combined with all of the actual data that our customers are giving us about their actual operations.

What you can learn over time is the performance of customers who access the site at certain times of day or on a certain type of device. We can learn that certain devices may yield a more profitable portfolio or a less risky portfolio than other devices. The more data we get, the better our decision is and often the more capital we can give borrowers.

How does Kabbage get the qualitative data about businesses, such as what type of device they’re using?

All of that is delivered via the browser and the device. It’s amazing how much information you can collect about people who are coming to your site that they don’t even know they’re providing.

For example, there’s the IP address from which you’re accessing the site on your device. Does that IP address match the address that you’ve provided to us? That helps identify potentially fraudulent applications.

You mentioned social data. Can businesses also link their social media accounts to their Kabbage profile?

Customers can add social media accounts during the application process and after they qualify. We don’t use social data to make a primary decision. What we have found, though, is customers who have active Facebook and Twitter business accounts are 20% less likely to be delinquent than those who don’t. We believe that it’s actually a measure of reciprocal engagement between the businesses and their customers because they’re using it to communicate product information or promotions and specials, or to resolve disputes. A business that’s actively engaging with their customers is probably running a better business.

A screen shot from alternative online lender KabbageCan you explain what a Kabbage score is and how it’s calculated?

The score is complex because we have so many different data sources that we’re using to make a decision that every applicant looks a little bit different. We use it to understand the customer’s borrowing capacity, to determine their character and the likelihood that they’re going to repay that loan, and the consistency of their business performance over time.

How is Kabbage’s loan fee calculated?

Every fee that we charge is based on the amount that the customer borrows. The advantage of a line of credit to a business borrower is they can take as much as they need when they need it, and they only pay for what they use.

We charge, on average, 4.5% of the transaction amount over a 30-day period. Businesses can pay it off in 30 days, or they can keep it for as much as six months. If they keep it for six months, they’re going to pay an average of 13% of the transaction. The line size and the fee are based on the Kabbage score. Some of our customers qualify for 12-month products as well, and that’s something we’ve recently rolled out. [Borrowers could expect to pay about 26%.]

What happens if a business doesn’t pay Kabbage back in time?

We have a team of folks that works with our customers who are struggling. Many times, they’re experiencing a disruption in their cash flow, and then we work with them to come up with a plan that allows them to satisfy the obligation and still take care of their business.

It could be that we put them on an extended payment plan – it really depends on every business. I have revenue specialists who work with every customer individually to understand what their cash flow is and when they anticipate they’re going to have revenue. Sometimes we’ll move the payment date in order to accommodate some sort of unusual cash flow glitch that they have.

It doesn’t do me a lot of good to be a jerk to people who can’t pay me. Most of the time, it’s not because people don’t want to pay, it’s because they can’t. That’s a really important distinction. Many times, working with thecustomer actually helps them stay in business, which is really important to us.

Are there late fees?

We charge a late fee every month the borrower is late. There’s no late fee for businesses with a balance less than $36. For balances of $36 to $499, the late fee is $10 a month. For balances of $500 to $4,999, the late fee is $35 a month. For balances of $5,000 or more, the late fee is $100 a month.

Does the rate go up for businesses who are late?

No. Having said this, customers’ rates can vary over time, so it’s possible that a customer who is consistently late may also demonstrate other behaviors that cause their rate to rise. However, we do not have delinquency pricing.   

What type of businesses are best candidates for a Kabbage line of credit?

We have literally almost any kind of business you can imagine: nail salons, yard services, law firms, manufacturers, people who make hats. Any kind of business with cash flow. As long as you’ve been operating your business for a year and you’re generating a couple thousand bucks a month in revenue, then we can work with you.

The revenue floor is a little bit flexible – it depends on some of the data we receive and when we see the revenue, because we understand that a lot of businesses have seasonality. If we see one $40,000 transaction in a one-year period, that’s not really awesome. We want to see some consistency of revenue on a regular basis.

Are there types of businesses that a Kabbage line of credit isn’t best for?

As is the case with any borrowing, it should be used as a revenue-generating asset. That could mean that you have a cash flow gap. Maybe you need to borrow in order to make payroll because you had to hire some people and you have a huge order coming in, but you need to pay them first and you know the revenue is coming.

Using it to pay your rent isn’t the best use of the capital. Using it to buy equipment, to upgrade your product or business or service, those are all fantastic uses.

Is there any other advice you’d give to a small-business owner thinking about applying for a Kabbage line of credit?

Consistency is key. It’s really important that you use the same bank for a period of time. If you’re using an accounting platform, use it consistently. Whether you’re going to a bank or you’re going to Kabbage or you’re going to another provider, it’s going to make it so much easier for them to understand your business performance if they don’t have to shuffle through a lot of different accounts and different information. To have all of your data organized and accessible is the No. 1 thing you can do to help your success of getting approved for a small-business loan – not just from Kabbage, from anyone.

We’re curious – where does the name “Kabbage” come from?

Cabbage is a Depression-era euphemism for cash. We spell it with a “K” for two reasons. One, it was much cheaper to buy the domain with a “K” than it was with a “C” when we started the company. The other reason is we like the “K” – it’s kind of cool and quirky.

For more information about how to start and run a business, visit NerdWallet’s Small Business Guide. For free, personalized answers to questions about starting and financing your business, visit the Small Business section of NerdWallet’s Ask an Advisor page.

Teddy Nykiel is a staff writer covering personal finance for NerdWallet. Follow her on Twitter @teddynykiel and on Google+.



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For-Profit Corinthian Colleges to Close All Remaining Schools

Corinthian Colleges, a for-profit higher-education chain that was targeted by federal regulators because of its high-cost student loan program and its lofty claims about student success, is closing all of its remaining schools.

The shutdown, announced Monday and effective immediately, will affect about 16,000 students and 28 “ground campuses” owned by Corinthian. It comes after the U.S. Department of Education levied a $30 million fine on the chain for “serious” misrepresentations about job placement rates for its students.

Corinthian once had more than 100 campuses in the United States and Canada under the names Everest, Heald and WyoTech. It also offered degrees online.

In February, current and former Corinthian students received $480 million in debt relief after another company, Education Credit Management Corp., bought out most of Corinthian’s schools in a deal brokered by the federal government. It had already sold 56 campuses to Zenith Education Group in November 2014.

The federal Consumer Finance Protection Bureau sued Corinthian Colleges last year, accusing it of luring tens of thousands of students into taking out loans with false promises of job prospects and career services. The bureau alleged that the schools also used illegal collection tactics to pressure students to pay off loans — even while they were still in school.

“For too many students, Corinthian turned the American dream of higher education into stories of financial despair,” Rohit Chopra, student-loan ombudsman for the CFPB, said Monday in a  statement. “We continue to urge borrowers to submit complaints with federal agencies to aid regulators. The CFPB will also continue to look closely at the for-profit college sector and take appropriate steps to hold accountable those who harm consumers.”

Interest rates on Corinthian’s so-called Genesis loans were more than twice those of more competitive student loans, and more than 60% of students defaulted on the loans before they completed their studies, according to the CFPB.

”We believe that we have attempted to do everything within our power to provide a quality education and an opportunity for a better future for our students,“  Corinthian CEO Jack Massimino said in a written statement Monday. ”Unfortunately the current regulatory environment would not allow us to complete a transaction with several interested parties that would have allowed for a seamless transition for our students. I would like to thank our employees for their selfless dedication and commitment to fulfilling the educational and career goals of all of our students.”

In his statement, Massimino claimed Corinthian, which had been operating under an agreement with the federal government since last year, had been in “advanced negotiations” to sell several of its remaining campuses. He blamed federal and state regulators for those deals falling through, saying potential buyers were scared off by what he called “financial penalties and conditions” that would have been imposed upon them.

”Overall, our schools did a good job for the students they served,” Massimino said. “We made every effort to address regulators’ concerns in good faith. Neither our Board of Directors, our management, our faculty, nor our students believe these schools deserved to be forced to close.”

Under Education Credit Management’s deal with the government, former Corinthian students with loan debt immediately got a 40% reduction in how much they owed. The group also agreed to stop aggressive tactics used by Corinthian to collect on student debt, including the threat of lawsuits, and to work to clear the credit reports of students who have been harmed by predatory loans from Corinthian. It was barred from running its own student-loan program for seven years.

U.S. Undersecretary of Education Ted Mitchell said in a statement that Corinthian had “failed to respond to the Department’s repeated requests for answers about questionable practices,” including what appeared to be “false and misleading” student job placement statistics. The $30 million fine was announced April 14.

“Students seeking better life options should be assured that their investments will pay off in increased knowledge, skills, and opportunity,” Mitchell said “What these students have experienced is unacceptable and we look forward to working with Congress in an effort to improve accountability and transparency in the career college industry.”

He said the Department of Education will be contacting Corinthian students to help them continue their educations and urged them to seek further loan relief with state agencies.

Campuses closed Monday include Corinthian’s 13 remaining Everest and WyoTech campuses in California, Everest College Phoenix and Everest Online Tempe in Arizona, the Everest Institute in New York, and 150-year-old Heald College — including its 10 locations in California, one in Hawaii and one in Oregon.

Doug Gross is a staff writer covering personal finance for NerdWallet. Follow him on Twitter @doug_gross and on Google+.


Image via cci.edu.

 



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Small Business Success Story: Marks Group Helps SMBs Reach the Cloud

If you’re a small-business owner, you’re probably using computers and all that technology stuff to run your company. But you may still be using technology the old-fashioned way, the way small businesses did it in, say, 2010.

You probably have PCs in the office, servers in a backroom connecting them in a network and some other gear where you store all your your data. The software you’re using probably came in a shrink-wrapped box, and you hired an IT expert to install it and run your network.

Yep, that’s old.

That’s pretty much what a Pennsylvania heating and cooling company had and what it eventually left behind thanks to a small business called the Marks Group that helps usher other small businesses into the 21st century way of using tech.

The cloud, defined

You may be like most small businesses in the country that haven’t yet taken to the cloud. That cloud refers to the system in which users access computing power through a Web-based network, instead of having to set it all up in their office.

In the cloud, most of your small business tasks  —  from  managing your books, keeping track of inventory to making sure your customer are satisfied — are done online. No need to buy your own servers and other gear, and, in some cases, no need to hire an IT staff to run your network. Someone else will do that for you.

In the past, this was called utility computing, because it pretty much turns computing power into a utility, like water or electricity.

Instead of paying for a software application upfront, you typically pay a monthly subscription fee based on the number of users. Instead of having all your data in the office, your information is stored in a data center somewhere else, maybe even hundreds of miles from where you are.

More than half, or 57%, of small businesses in the United States do not use cloud technologies, compared to 43% that do, according to a 2013 report from the National Small Business Association. But here’s another striking statistic: Just five years ago, in 2010, only 5% of small businesses were handling their technology through the cloud.

Swift savings

Among the new cloud-computing converts is Oliver Heating & Cooling, a 44-year-old company with about 200 employees based in Morton, Pennsylvania.

The company recently turned to the Marks Group, a small business based near Philadelphia with 10 employees that helps companies operate more efficiently by embracing new information technologies, including cloud-based systems.

Oliver was struggling with “outdated software” for keeping track of customers, according to Todd Whitmire, the company’s IT director.

“We were having trouble tracking leads and sales,” he tells NerdWallet. “We were having difficulty compiling all the information. Getting all the reports was starting to get extremely difficult.”

The Marks Group helped migrate Oliver’s system to Microsoft Dynamics. The company elected to go with the cloud-based version. It cost roughly $20,000, which included the fees to the Marks Group.

The company realized savings almost immediately. In the past, Oliver had to pay up to $15,000 up front for licenses, and up to $2,000 for each update. With the cloud-based system, Oliver pays a monthly fee of $65 a user, or roughly $950 a month.

They also saved by not having to buy hardware. Oliver spent about $137,000 every five to seven years to buy new servers, which translates to about $30,000 a year.

“We’re ahead of the game now because we’re not spending $30,000 a year for servers,” Whitmire says.

There’s also the convenience and efficiency from their new customer relations management, or CRM, system.

“It’s well worth it,” he says. “It’s live information, and you can drill down. You know how executive managers like those dashboards. They can see everything live. It gives them a warm, fuzzy feeling.”

Entering the 21st century

That’s good news for Gene Marks, the owner of the Marks Group who also writes a popular column on small businesses for the Washington Post, Forbes, the Huffington Post and Entrepreneur magazine.

He became an evangelist for cloud computing after his own rough experience with business software.

He started the Marks Group in 1994 with his dad who, he said, “was selling the world’s worst accounting software, an application he was developing on his own that never made it to prime time.”

“After six tumultuous years, a great thing happened: the year 2000, which essentially disabled his software,” he says, referring to the so-called Y2K crisis that faced computer systems throughout the world.

So their company shifted strategy and started reselling other software products and support services. The Marks Group now offers both cloud-based and on-premise business applications for a range of tasks from managing customer relations to monitoring inventory to keeping track of finances.

Marks names five key tasks small businesses could be doing in the cloud:

  1. You can keep your customer accounts through “customer relations management,” or CRM, programs, such as Zoho.com.
  2. You can manage your finances and transactions, using a program like Xero.com.
  3. You can make it easier for your employees to collaborate and coordinate business operations, through applications like Microsoft Office Live 365.
  4. You can make it easier to manage projects using a program like Basecamp.
  5. You can make communications within the company faster and more efficient. Marks cites the popular communications app, Slack.

Veteran technology analyst Roger Kay of Endpoint Technologies Associates says “small businesses can definitely leverage the cloud,” especially as their options grow steadily. “With respect to cloud, there’s something for everyone,” he tells NerdWallet.

Now, the cloud is not always an easy sell to small businesses. Marks cites three frequently asked questions.

“Why am I paying monthly when before I just paid one time?”  

“To this, I explain that they will no longer have to deal with annual maintenance, hardware, upgrades, backups and access,” he tells NerdWallet. “This lowers their cost of ownership.”

 “How do I know my data is secure?”

“To this I ask if they honestly think their own internal security is actually better than Microsoft, Salesforce or other big cloud vendors,” he says. “These companies’ business model depends on the best security, and although no one can be 100% secure, they certainly have better resources at their disposal.”

“How do I know these cloud vendors are going to be around and what happens to my data if they’re not?”

Marks responds, “Even if a cloud vendor has trouble, it’s more than likely that their customers will be purchased by someone else.” In the business software industry, vendors are acquired by other companies, and in most cases, acquirers find ways to maintain the acquired firm’s customer base.

Kay of Endpoint Technologies Associates also says he would put security and convenience as the top reasons why small businesses should embrace cloud computing.

“I wouldn’t measure the value in cost savings, but in the insurance value of not losing data as a business, which could be catastrophic,” he says.

“I knew a guy who lost his notebook with all his stuff on it, and he had never backed it up.  It literally put him out of business.  There is also a slight value in being able to access your files from other machines.  I’ve been known to look up a file through a viewer on my phone when I didn’t have a computer with me.”

Cloud convenience

The quest for convenience also drove another small business to turn to the Marks Group for help. Thompson Mahogany is a 172-year-old lumber company based in Philadelphia.

General manager Andrew Nuffer says the company wanted to get rid of a system he calls “sluggish.” His main question to the Marks Group, he said, was: “Hey, is there some way my guys can access [our system] on their iPads or smartphones so they don’t have to come back to the office to enter their information into our CRM?”

Yes, there was. With the Marks Group’s help, Thompson Mahogany became another cloud-computing convert.

“In the long run it’s worth it,” Nuffer tells NerdWallet. The new system has made life easier for him and his employees, he adds. “We can just pull over to the side of the road and look something up. We’re able to get more work done.”

But Nuffer, whose company started in 1843, says he still has qualms about totally embracing the cloud. The company still has on-premise systems for some key tasks, such as inventory management.

Nuffer said the company is not considering moving those to the cloud. “Too many trade secrets in them,” he says, though he adds, “But who knows. That may change in the next 10 years. If you had told me 10 years ago that I could do everything on an iPhone, I’d have laughed at you.”

“This is our first step into that realm,” he says. “Maybe we go further. I don’t know.”

More small businesses will probably continue to embrace the cloud, Gene Marks speculates.

‘“The real reason? Small business owners will soon have no choice,” he says. “Software companies are plowing the majority of their R&D into cloud-based applications.  Infrastructure companies are making speeds and access much faster.  For software companies, the business model is much better, a consistent, predictable revenue stream and more control over support costs. Small businesses are going to be pushed there, like it or not.  So now’s the time to deal with it.”

You can find out more about cloud-based business applications in a NerdWallet article on 20 Apps for Small Business Owners. The Marks Group also has a video page on the different cloud applications for small businesses.

Benjamin Pimentel is a staff writer covering small business for NerdWallet. Follow him on Twitter @benpimentel, on Google+ and on LinkedIn.

For more information about how to start and run a business, visit NerdWallet’s Small Business Guide. For free, personalized answers to questions about starting and financing your business, visit the Small Business section of NerdWallet’s Ask an Advisor page.


Photo of Gene Marks courtesy of the Marks Group.



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